Payment Policy

1. Accepted Payment Methods

At Tom & Emi, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards / Wallets: American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Visa

All payments are processed in Pound sterling (GBP).

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on Tom & Emi are in Pound sterling (GBP).
  • Prices are subject to change without notice.
  • Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

  • Tom & Emi uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

6. Fraud Prevention

  • Tom & Emi reserves the right to cancel or hold any order suspected of fraud or unauthorised activity.
  • Additional identity verification may be requested for high-value transactions.

7. Contact Us

  • Store Name: Tom & Emi
  • Address: Studio D003, 415 Wick Lane, London, E3 2JG, United Kingdom
  • Email: info@tomandemi.com
  • Phone: +44 20 80891094
  • Customer Service Hours: Monday to Friday: 09:00 – 17:00 (GMT)
  • We do our best to reply to your e-mail within 24 hours on business days.